Returns & Refunds

This Returns & Refunds page is a merchant-review draft for Airsflow. The merchant must confirm the final return window, return address, product-condition requirements, and refund timing before launch.

Return eligibility

Eligible items should be unused, complete, and returned with their included accessories and packaging unless the merchant approves a different condition. Hygiene-sensitive bathroom and grooming products may require additional eligibility rules that must be confirmed before publishing final policy language.

Starting a return

Customers should contact support with their order number, product name, and reason for return. Support will provide the next steps after confirming eligibility.

Return shipping

The merchant must confirm whether return shipping is paid by the customer or the store, and whether any exceptions apply for damaged, incorrect, or defective items.

Refund timing

Refunds should be reviewed after the returned item is received and inspected. Bank or payment-provider processing times can vary.

Damaged or incorrect items

Customers should contact support promptly with photos of the product, packaging, and shipping label so the issue can be reviewed.