FAQ

Last updated: 22 July 2026

Ordering

How do I place an order?

Select the required product and variant, add it to the cart and complete the checkout. An order acknowledgement will be sent after the order is submitted.

Can I change or cancel an order?

Contact Airsflow as soon as possible. A change or cancellation is not confirmed until acknowledged in writing. We may be unable to change an order after dispatch.

When is payment taken?

A payment method may be authorised and charged when the order is placed or shortly afterwards, subject to approval by the payment provider.

Which payment methods are accepted?

The payment methods currently available are displayed at checkout.

Delivery

Where do you deliver?

We deliver to eligible physical street addresses in the 48 adjoining United States and Washington, D.C. We do not deliver to Alaska, Hawaii, PO Boxes, APO/FPO/DPO addresses, US territories or addresses outside the United States.

How much is delivery?

Standard delivery is free, with no minimum order value.

How long does delivery take?

Processing normally takes 1–2 business days. Transportation normally takes a further 3–5 business days, giving a total estimate of 4–7 business days.

Which carriers are used?

USPS, UPS, FedEx or another suitable carrier may be used. The carrier and tracking number are shown in the dispatch notification.

What if an order is delayed or lost?

Contact Airsflow with the order number. If a parcel is confirmed lost in transit, we will offer a full refund or a replacement, subject to availability.

Returns and Refunds

What is the return window?

A change-of-mind return request must be submitted within 30 calendar days after delivery.

Are returns free?

Eligible returns from the contiguous United States are free. Airsflow provides an authorised prepaid return label and does not charge a restocking fee.

What condition must an item be in?

The item must meet the conditions in our Return & Refund Policy, including original packaging, supplied components and no material signs of use or damage.

Can oral-care products be returned?

For a change-of-mind return, toothbrushes, brush heads, water flossers and water-flosser tips must be unused. Where supplied, the hygiene seal must remain intact. This restriction does not apply to a faulty, damaged, incorrect or misdescribed item.

How quickly is a refund issued?

After the approved return is received and inspected, Airsflow issues the refund within 2 business days. The bank or card issuer may require a further 5–10 business days to display it.

Do products include a separate warranty?

Airsflow does not currently provide an additional written commercial warranty. Faulty, damaged, incorrect, incomplete or materially misdescribed items are handled under our Return & Refund Policy and applicable law.

Products and Brands

Does Airsflow manufacture the products?

No. Airsflow is an independent online retailer. Products may be manufactured and branded by third parties. The relevant product page identifies the applicable brand and model.

Is Airsflow an official distributor for every listed brand?

No such relationship should be assumed. Airsflow is not the manufacturer, brand owner, official distributor or authorised representative of a third-party brand unless that relationship is expressly stated and can be substantiated.

Privacy

Do you sell personal information for money?

No. Certain disclosures to analytics or advertising services may, however, be treated as “sale,” “sharing” or targeted advertising under some US state laws.

How do I manage privacy choices?

Use the privacy controls displayed on the Website for your region or email info@airsflow.shop with “Privacy Request” in the subject line.

Do you use cookies?

Yes. Essential technologies support the Website, while analytics and advertising technologies are controlled according to region, privacy choices and applicable law.

Business Information

Is Airsflow a UK or US business?

Airsflow is the trading name of Margaret Isobel McDowall, a sole trader established in England, United Kingdom. Airsflow sells online to eligible customers in the contiguous United States.

Do you operate a physical retail shop?

No. Airsflow is an online-only retailer. The UK address is the principal business address, and the US returns address is used only for authorised returns.

How can I contact Airsflow?

  • US customer support: Monday to Friday, 9:00 AM to 5:00 PM Central Time, excluding US federal holidays.
  • UK administrative office: Monday to Friday, 9:00 AM to 5:00 PM UK time, excluding UK bank holidays.

We aim to respond to enquiries within 1 business day during our published service hours.