Refund policy

Last updated: 22 July 2026

This policy applies to purchases made through airsflow.shop.

1. 30-Day Change-of-Mind Return Window

A change-of-mind return request must be submitted within 30 calendar days after the order is delivered to the delivery address.

Eligible returns from the contiguous United States are free. Airsflow will provide an authorised prepaid return label, and no restocking fee is charged.

This voluntary return policy does not limit any right or remedy that cannot lawfully be excluded for an item that is faulty, damaged, incorrect or materially different from its description.

2. General Return Conditions

For a change-of-mind return, the item must:

  • be returned in its original packaging;
  • include all supplied accessories, cables, manuals and components;
  • have been handled only as reasonably necessary to inspect its appearance and contents;
  • show no damage, alteration, excessive wear or material signs of use; and
  • be in a condition reasonably suitable for resale.

3. Hygiene-Sensitive Products

For change-of-mind returns, oral-care products—including toothbrushes, brush heads, water flossers and water-flosser tips—must be unused. Where a hygiene seal is supplied, that seal must remain intact.

This restriction does not apply where the item is faulty, damaged, incorrect or materially different from its description.

4. Starting a Return

Contact Airsflow before sending an item:

Please provide the order number, the item being returned and the reason for the request. Photographs or video may be requested where reasonably necessary to assess damage, a fault, an incorrect item or missing components.

5. Return Label and Return Deadline

Approved returns will be issued an authorised prepaid return label for the following address:

Airsflow Returns
20714 N Sequoia Cove
Chillicothe, IL 61523
United States

This address is used only for authorised returns. Do not send an item without return instructions.

After receiving the prepaid label, the customer must hand the parcel to the designated carrier within 14 calendar days. Airsflow may close a return authorisation that is not posted within that period unless an extension has been agreed in writing.

6. Order Cancellation or Amendment

A customer may request cancellation or amendment before dispatch. The request is not confirmed until Airsflow acknowledges it in writing. If the order has already been dispatched, the customer may request a return under this policy.

No cancellation fee is charged. An approved cancellation is refunded to the original payment method.

7. Inspection and Refund Timing

After the returned item is received, Airsflow will inspect it and issue any approved refund to the original payment method within 2 business days.

The refund will include the price paid for the approved returned item and any applicable sales tax paid on that item. Standard outbound delivery is free and therefore has no separate shipping charge to refund.

After Airsflow issues the refund, the bank or card issuer may require an additional 5–10 business days to display it.

Where available and requested by the customer, Airsflow may offer an exchange or store credit instead of a refund. The customer is not required to accept an alternative to an eligible refund.

8. Faulty, Damaged, Incorrect or Misdescribed Items

Contact Airsflow promptly if an item arrives faulty, damaged, incorrect, incomplete or materially different from its description.

Depending on the circumstances and availability, the remedy may include replacement, return and refund, or another remedy agreed with the customer. A partial refund will be offered only if the customer expressly agrees to keep the item. Repair will be offered only where reasonably available and expressly agreed.

Airsflow does not currently provide an additional written commercial warranty. This statement does not limit rights or remedies that cannot lawfully be excluded.

9. Contact

  • US customer support: Monday to Friday, 9:00 AM to 5:00 PM Central Time, excluding US federal holidays.
  • UK administrative office: Monday to Friday, 9:00 AM to 5:00 PM UK time, excluding UK bank holidays.

We aim to respond to enquiries within 1 business day during our published service hours.