Shipping policy

Last updated: 22 July 2026

This Shipping Policy applies to orders placed through airsflow.shop.

1. Delivery Area

We deliver only to eligible physical street addresses within the contiguous United States, consisting of the 48 adjoining states and Washington, D.C.

We do not deliver to:

  • Alaska or Hawaii;
  • PO Boxes;
  • APO, FPO or DPO military addresses;
  • United States territories, including Puerto Rico, Guam and the US Virgin Islands; or
  • addresses outside the United States.

Customers are responsible for providing a complete and accurate delivery address.

2. Shipping Cost

Standard delivery is free to eligible addresses within the contiguous United States. There is no minimum order value and no standard shipping fee.

3. Order Processing

  • Processing days: Monday to Friday, excluding US federal holidays.
  • Order cut-off: 5:00 PM Central Time.
  • Processing time: 1–2 business days.

Orders placed after the cut-off begin processing on the next business day.

4. Estimated Delivery Time

After processing, standard transportation normally takes 3–5 business days. The total estimated time from order placement is therefore 4–7 business days.

Delivery dates are estimates rather than guaranteed appointment times. Weather, carrier disruption, address problems, peak periods and circumstances outside our reasonable control may cause delays.

5. Fulfilment and Carriers

Orders are fulfilled in the United States through contracted third-party fulfilment arrangements acting on behalf of Airsflow. Airsflow remains responsible for order-related customer service, authorised returns and eligible refunds.

Orders may be delivered by USPS, UPS, FedEx or another suitable carrier shown in the dispatch notification. A tracking number will be sent by email after dispatch. Tracking information may take up to 24 hours to update.

6. Delayed or Unavailable Orders

If we become aware that an order cannot be shipped within the stated processing timeframe, we will contact the customer with available options. The customer may accept a revised estimate or cancel the unshipped order for a full refund to the original payment method.

7. Lost Parcels

If an order has not arrived within the estimated delivery period, contact us with the order number. We may ask the customer to confirm the delivery address and provide information reasonably required for a carrier investigation.

If the parcel is confirmed lost in transit, Airsflow will offer either:

  • a full refund to the original payment method; or
  • a replacement sent to the same eligible delivery address, subject to availability.

8. Tracking Shows Delivered

If tracking shows delivery but the parcel cannot be located, first check with household members, neighbours and any safe location identified by the carrier. Then contact Airsflow so that we can review the delivery information and raise an enquiry with the carrier where appropriate.

9. Address Changes

Contact us as soon as possible to request an address correction. A change is not confirmed until Airsflow acknowledges it in writing. We may be unable to change an address after dispatch.

10. Contact

  • US customer support: Monday to Friday, 9:00 AM to 5:00 PM Central Time, excluding US federal holidays.
  • UK administrative office: Monday to Friday, 9:00 AM to 5:00 PM UK time, excluding UK bank holidays.

We aim to respond to enquiries within 1 business day during our published service hours.