Legal notice

Last updated: 22 July 2026

This notice identifies the operator of airsflow.shop and provides information about business status, third-party brands, website content and applicable legal terms.

1. Business Operator

Airsflow is the trading name of Margaret Isobel McDowall, a sole trader established in England, United Kingdom.

Margaret Isobel McDowall trading as Airsflow
7 Manor Road
Batley
West Yorkshire
WF17 6HB
United Kingdom

  • US customer support: Monday to Friday, 9:00 AM to 5:00 PM Central Time, excluding US federal holidays.
  • UK administrative office: Monday to Friday, 9:00 AM to 5:00 PM UK time, excluding UK bank holidays.

We aim to respond to enquiries within 1 business day during our published service hours.

2. Independent Retailer Status

Airsflow is an independent online retailer. Products offered on airsflow.shop may be manufactured and branded by third parties. The applicable brand and model are identified on the relevant product page.

Airsflow is not the manufacturer, brand owner, official distributor or authorised representative of a third-party brand unless that relationship is expressly stated and can be substantiated.

Third-party brand names, product names, trademarks and logos are used to identify products offered for sale. Their appearance does not by itself indicate sponsorship, endorsement, affiliation or official representation.

3. Authorised Returns Address

Airsflow Returns
20714 N Sequoia Cove
Chillicothe, IL 61523
United States

This address is used only for returns authorised by Airsflow. It is not Airsflow's legal or principal business address. Customers must receive return instructions before sending an item.

4. VAT and Sales Tax

Airsflow is not currently registered for UK VAT. UK VAT is not charged on orders delivered to the United States.

Applicable US state or local sales tax may be calculated and charged at checkout where Airsflow is required to collect it. Any applicable tax is displayed before payment.

5. Governing Law and Consumer Rights

The Website and contracts entered into through airsflow.shop are governed by the laws of England and Wales, subject to mandatory consumer protections and forums that apply in the customer's place of residence and cannot lawfully be excluded.

Nothing in this notice removes or restricts a right or remedy that cannot lawfully be excluded.

6. Responsibility and Liability

Airsflow is responsible for processing accepted orders, providing customer support, coordinating fulfilment, handling authorised returns and issuing eligible refunds in accordance with its published policies.

To the extent permitted by applicable law, Airsflow is not responsible for losses that were not reasonably foreseeable when a contract was formed or that result from circumstances outside its reasonable control.

Nothing excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • a defective product where liability cannot lawfully be excluded;
  • breach of mandatory consumer rights;
  • failure to supply goods in accordance with an accepted order; or
  • any other liability that cannot lawfully be excluded or limited.

7. Complaints

Send complaints to info@airsflow.shop and include the order number, a description of the issue and relevant supporting information. Airsflow aims to respond within 1 business day during published service hours, but some matters may require additional investigation.

8. Copyright, Trademarks and Product Content

Original Airsflow branding, original website text and layout elements created specifically for airsflow.shop are owned by or licensed to Airsflow.

Third-party product names, trademarks, logos, photographs and manufacturer-supplied materials remain the property of their respective owners. Product material is used only where Airsflow has a lawful basis or permission through the relevant manufacturer, distributor, supplier or other lawful source.

Website content may not be copied, modified, redistributed or used to suggest an unauthorised relationship with a rights holder.

Intellectual Property Complaints

Send an intellectual property complaint to info@airsflow.shop and include:

  • your name and contact information;
  • identification of the protected work, trademark or other right;
  • the URL of the content concerned;
  • an explanation of why the use is believed to be unauthorised;
  • evidence that you are the rights holder or authorised to act; and
  • a good-faith statement that the information supplied is accurate.

9. Accuracy of Information

Airsflow takes reasonable steps to keep brands, models, product descriptions, specifications, prices, availability and policies accurate. Product information may be based on information supplied by the relevant manufacturer, distributor or supplier.

If a material pricing, availability or product-information error is identified before acceptance or dispatch, Airsflow may contact the customer for confirmation or cancel the order and issue a full refund.

10. Website Availability and External Services

Airsflow aims to keep the Website available and functioning correctly, but uninterrupted access cannot be guaranteed. The Website may rely on third-party hosting, payment, fulfilment, tracking and communications services.

Airsflow is not responsible for external websites that it does not own or control.

11. Contact

Margaret Isobel McDowall trading as Airsflow
7 Manor Road
Batley
West Yorkshire
WF17 6HB
United Kingdom