Privacy policy

Last updated: 22 July 2026

This Privacy Policy explains how Airsflow collects, uses, shares and protects personal information when a customer visits airsflow.shop, places an order or contacts us.

1. Data Controller

Margaret Isobel McDowall trading as Airsflow
7 Manor Road
Batley
West Yorkshire
WF17 6HB
United Kingdom

Email: info@airsflow.shop
US customer support: +1 (309) 945-6981
UK administrative office: +44 7529 726523

2. Information We Collect

Identity and contact data: name, billing address, delivery address, email address and telephone number.
Order data: products, selected variants, order number, order status and fulfilment information.
Transaction data: payment status, transaction identifiers, payment method and limited billing information made available by payment providers. Airsflow does not directly store complete card details.
Technical and usage data: IP address, browser, device, operating system, time zone, website interactions and diagnostic information.
Communications data: customer-service messages, return requests, complaints and marketing preferences.

3. How Information Is Collected

directly from the customer when an order is placed, an account is used, a form is submitted or Airsflow is contacted;
automatically through essential website technologies, server logs and—where enabled and permitted—analytics or advertising technologies; and
from service providers involved in payment, fraud prevention, fulfilment, delivery, customer support and website operation.

4. How We Use Information

Personal information may be used to:

process payment and fulfil orders;
send order, dispatch, return and refund communications;
provide customer support and investigate complaints;
prevent fraud, protect the Website and enforce our terms;
maintain accounting, tax and legal records;
improve website operation and customer experience; and
measure performance or provide marketing where the required consent or other lawful basis is available.

Depending on the purpose, processing may be based on performance of a contract, compliance with legal obligations, legitimate interests or consent.

5. Service Providers and Other Recipients

Information may be shared with:

Shopify and providers supporting store hosting, checkout, customer accounts and commerce functions;
payment processors and fraud-prevention services;
fulfilment providers and delivery carriers;
customer-service, email, IT and security providers;
analytics and advertising providers where enabled and lawfully permitted; and
professional advisers, regulators, law-enforcement bodies or other recipients where required by law or reasonably necessary to protect legal rights.

Some providers act on Airsflow's instructions, while others may process information under their own legal responsibilities and privacy notices.

6. Retention

Order and transaction records are generally retained for up to six years where reasonably necessary for accounting, tax, fraud prevention, contract enforcement, dispute resolution or legal claims.

Customer-service correspondence is retained only for as long as reasonably necessary for the enquiry, business records or legal claims. Marketing preference records may be retained to ensure that an opt-out continues to be respected.

7. Privacy Rights

Depending on the applicable law and circumstances, a person may have rights to request access, correction, deletion, restriction, portability or objection, and to withdraw consent where processing is based on consent.

Send requests to info@airsflow.shop with “Privacy Request” in the subject line. Airsflow may request information reasonably necessary to verify identity where permitted by law.

Where UK data-protection law applies, Airsflow generally responds to a valid request within one month, subject to lawful extensions and exceptions. A UK individual may also complain to the Information Commissioner's Office.

8. United States Privacy Rights

Depending on the state of residence, Airsflow's processing activities and whether the relevant law applies, a US resident may have rights to know, access, delete or correct personal information, and to opt out of sale, sharing or targeted advertising.

Airsflow does not sell personal information for money. Certain disclosures to advertising or analytics providers may nevertheless be treated as “sale,” “sharing” or targeted advertising under some state laws.

Where applicable, a person may use the website privacy controls or contact Airsflow. We do not discriminate against a customer for exercising an applicable privacy right.

9. Cookies and Similar Technologies

Essential technologies support security, checkout and core store functions. Analytics and advertising technologies may be used according to the visitor's region, privacy choices and applicable law. See our Cookie Policy.

10. International Transfers

Service providers may process personal information outside the United Kingdom. Where a restricted international transfer occurs, Airsflow relies on an applicable adequacy regulation or appropriate contractual and organisational safeguards made available through the relevant service-provider arrangements, where required by law.

11. Security

Airsflow and its service providers use reasonable technical and organisational measures intended to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.

12. Children

airsflow.shop is not directed to children under 13, and Airsflow does not knowingly collect personal information directly from children under 13. Contact us if you believe a child has provided personal information.

13. Changes to This Policy

This policy may be updated to reflect changes in the Website, service providers, legal requirements or business practices. The updated version will display a revised date.